Supportsoft Glossary

A/B testing is pretty straightforward. You take two versions of something—say, a web page or an em...

"AAA" (Triple-A) is just industry shorthand for "massive budget." Think of these as the summer block...

The phrase "above the fold" refers to the area of a webpage, known as the "above the fold," which is...

The last step to ensure that software is ready for a real work environment and used by its intended ...

Accessibility is the act of the digital experience being designed in a way that it can be used by al...

The Americans with Disabilities Act (ADA) has specified how companies must align their digital offer...

Adaptive maintenance is the practice of modifying software to ensure it remains applicable and usabl...

Affiliate marketing is a digital marketing technique based on performance where a company pays a thi...

Agents are professional staff who work on the front line and are responsible for the direct communic...

The term 'agent experience' references the overall efficiency and comfort level of support agents in...

The agent life cycle is a representation of the processes through which an agent passes, that is, fr...

Agile is a modern method of developing software which allows teams to produce better quality softwar...

 Agile is a software development method that focuses on being agile, working together, and cons...

Artificial Intelligence (AI) presently means the use of computers to emulate human function by perfo...

AI ethics refers to the responsibility of developing and implementing AI systems in a responsible, t...

Asynchronous JavaScript and XML (AJAX) is a method of creating responsive and dynamic web-based expe...

An algorithm can be defined as a specific sequence of instructions that are executed in order to car...

 Computer algorithms are step-by-step processes, or commands, used to instruct a computer on ho...

Algorithms are defined as specific guidelines that computers utilise to achieve a set goal or solve ...

Alignment dictates how text or elements are positioned relative to a page or column. It creates orde...

Alpha testing consists of testing the product internally for errors before being tested by a group o...

Analogous colors sit immediately next to each other on the color wheel. They create serene, comforta...

Analytic processes provide a framework for collecting, measuring, and interpreting data that can hel...

APIs enable applications to work with one another by serving as a bridge between two applications. A...

An API is a standard way for two or more applications to talk to one another by providing a set of r...

APIs act as the glue holding the internet together, letting different apps talk and share data insta...

An API (Application Programming Interface) provides a standardised way that allows different softwar...

An APK (Android Package Kit) is a format of the file used to install and distribute the applications...

An app store represents a digital marketplace which gives users the opportunity to find, install, an...

 When Apple dropped iOS 14.5, they basically flipped the table on advertisers with App Tracking...

An application can be defined as a computer programme that provides a means for users to complete ta...

The application programming interface (API) is a link that enables different types of software to co...

AR and VR are two different beasts. VR puts a blindfold on you and teleports you to Mars; AR puts a ...

Ascenders reach up (like 'h' or 'k') and descenders hang down (like 'g' or 'y'). These strokes ancho...

In game dev, "assets" are the raw stuff—art, sounds, 3D models. The "pipeline" is the machine that...

Digital elements (e.g., databases, programming languages) are defined/described via "attributes". An...

An attribution model allows for the determination of how much value to assign to individual marketin...

Average resolution time takes into account the duration consumed to completely resolve customer prob...

A B2B, or business-to-business, relationship is one that involves marketing and sales between busine...

B2C (Business-To-Consumer) represents the relationship between a company and its customers, providin...

The term "backend" refers to the server side of an application, which is typically invisible to user...

The backend is the server-side layer of an application that is responsible for managing and carrying...

Development on the back end includes developing all of the server-side technology used to make moder...

Losing data is a nightmare. A solid backup strategy ensures your critical files are copied, safe, an...

A backup is an alternate source of a file or group of files, separate from the original version, to ...

 A bandwidth or bandwidth capacity, can be defined as the maximum amount of data you can transm...

Benchmarking is checking how well a company is doing by comparing it to others in the same industry,...

 Beta testing is one of the important steps in the software development lifecycle. It refers to...

Beta testing is the phase after a product has been made available to a select group of actual end us...

'Big Data' is the terminology that describes large, complex datasets that cannot be effectively hand...

Body copy refers to the main blocks of text in a design or web page. Its primary goal is readability...

Bootstrap is an extremely successful and widely known, open-source front-end framework developed by ...

The bottom-up design model in architecture begins by building small parts of a larger system and wil...

Bounce rate represents how often visitors quit on your webpage when you don't take additional action...

A brand is not just a logo; it is the emotional relationship and "gut feeling" a user has about a co...

Target Audience Recognition and recall of your brand (typically the "target audience") are the most ...

 The value placed on a brand comes from the experiences that customers have had with that brand...

 Brand identity defines how a company communicates itself to consumers using visual (logo, colo...

Brand identity is the collection of tangible visual elements—logos, colors, fonts, and patterns—...

Brand Positioning provides a brand's distinct characteristics and value with its desired target buye...

A brandmark is a symbol or icon that represents the brand without text. It is used when a brand is e...

A web browser is a programme used primarily to facilitate Internet searching. A few notable examples...

A "bug" is a term that refers to defects within the software code which will cause the software to p...

A bug in computer software is basically an error, flaw or an undesired action which produces wrong r...

In the field of software engineering, "bugs" refer to any errors, problems, or unintentional actions...

Business hours are when a company is open to help customers. In IT, setting clear times of operation...

Business Process Outsourcing (BPO) means farming out certain business tasks to another company. This...

Business rules tell you how to run your business. They turn company policies into easy-to-follow ste...

The ideal customers are those who fit into an organisation’s buyer persona. Through buyer personas...

Content - Caching is a temporary storage facility that places data that most frequently needs to be ...

Caching is a performance enhancement method for data that is accessed very often to be kept in tempo...

A call centre is a special operation that is set up to manage a large number of voice-based customer...

CTAs are elements that encourage users to make a definite choice (e.g., register, request a demonstr...

Daily users are a vanity metric. Concurrent Users (CCU) is the stress test. It measures how many peo...

 A Content Delivery Network (CDN) is the kind of system that consists of distributed network se...

Stop making users wait. CDNs cache your website’s files on servers globally, so pages load instant...

Managing change is all about getting people and teams ready for changes in a business. In IT, things...

A chatbot is an automatic chatting instrument that helps customers by providing answers, directing m...

Chatbots powered by AI attempt to automate how someone speaks to another through chatting or voice, ...

The "churn rate" is a percentage of customers who discontinue using your service or product during a...

Continuous integration (CI) is a best practice that encourages development teams to regularly merge ...

CI/CD automates the software release process, allowing you to push updates to your users multiple ti...

Click-through rate (CTR) indicates the number of people that clicked on any digital item (i.e., adve...

A Content Management System (CMS) is software that provides an easy-to-use platform for individuals ...

Refactoring is an improvement process of already-existing code's internal structure while still main...

 A code review represents the organised method for inspecting the source code that developers h...

Cognitive computing is a system that attempts to replicate thinking by human beings. Cognitive compu...

Color theory is the collection of rules and guidelines regarding the use of color. It encompasses th...

A compiler is a type of software that transforms source code written in high-level programming langu...

Complementary colors are direct opposites on the color wheel. Using them together creates maximum co...

Computer vision is artificial intelligence technology that enables computers to interpret and proces...

A CDN is essentially a distributed group of multiple servers located in different geographic locatio...

A Content Management System (CMS) is a software application or platform that makes it easy for peopl...

A content marketer creates and shares useful and relevant content with an audience. The purpose of c...

Contrast is the difference between two elements, such as light versus dark colors. It is the most cr...

Conversational commerce refers to a method of communication in which less formal and chat-based chan...

Conversational customer support is all about the real-time, dialogue-based interactions between cust...

The 'conversion rate' gives you an idea of how many people who visit your site accomplish the task y...

Conversational 'AI' is the term used for technologies that allow automated interactions between cust...

Cookies are little packets of information stored by a site within a user's web browser. They help to...

Corrective maintenance addresses issues, errors, and defects that occur after implementing a softwar...

Search engines use a process called crawling to find and comprehend material online. They create a c...

CRM systems quickly identify all of the details about each customer: name, email address, phone numb...

CRM (Customer Relationship Management) is the process or approach that allows businesses to maintain...

A cross-platform app is a mobile application created to operate on various operating systems, mainly...

Back in the day, if you wanted your game on Xbox and Mobile, you built it twice. Total waste of time...

CSS is a language that handles how web pages look visually. The structure for a web page, including ...

Cascading Style Sheets (CSS) determines how web-formatted content appears. If HTML is the structure ...

Cost of Customer Acquisition (CAC) is the total expense associated with the acquisition of a new cus...

Customer care focuses on building long-term relationships by delivering proactive, empathetic, and p...

Customer data is a collection of all the information gathered about the customers, which comprises t...

Customer dissatisfaction is the situation when the service experiences do not meet the expectations....

 Customer Effort Score (CES) is a metric that indicates the level of ease or difficulty in rais...

Customer engagement denotes the extent and quality of the interaction between a company and its cust...

Customer expectations are the customers' beliefs about the service's quality, speed, and reliability...

Customer experience is all about what a customer thinks of you after every time they deal with your ...

Customer intelligence refers to the collection and analysis of customer data to gain insights into b...

Customer Journey encompasses a customer’s overall experience with a company from the time they bec...

Customer journey mapping is like drawing a picture of what a customer does when they deal with a com...

 The Customer Lifetime Value (CLV) calculates the total amount of money that a customer will sp...

Customer loyalty shows the commitment of a customer to an organisation for a longer period of time. ...

Customer needs are the ultimate here; these are the particular demands, difficulties, and targets th...

Customer retention is a strategy that revolves around the long-lasting relationships between the bus...

Customer satisfaction shows how well a company's products, services, and interactions meet what cust...

The customer segmentation analysis takes a look at customer data to spot separate segments that poss...

Customer segmentation means splitting your customers into groups based on what they have in common, ...

Customer service is at the core of every customer relationship. It comprises all the engagements a f...

 Customer lifetime value (LTV) denotes the total revenue a company expects to derive from a cus...

Customer success is all about making sure customers get what they want out of a company's products o...

Customer support is all about helping people out when they're having trouble, have questions, or jus...

The term 'data abstraction' refers to a design principle that abstracts complex information by abstr...

Data mining refers to the extraction of patterns, trends, or correlations between disparate sources ...

Data modelling organises and structures data in a way that allows it to be properly stored, managed,...

Data science is an interdisciplinary subject that applies statistics, analytics, machine learning an...

Data structures are a means of organising and storing information in ways that allow for easy access...

A database is a tool used to store and organise data, enabling applications to efficiently access an...

A database is a highly organised way of storing, managing, and retrieving information that is reliab...

Debugging is the systematic technique of spotting, studying, and fixing flaws or unpredicted behavio...

ebugging is a series of actions to track down and fix problems in a software programme. Whenever an ...

Deep learning uses multi-layered neural networks to analyse substantial quantities of data and deriv...

 The purpose of demand generation is a marketing strategy that generates interest and awareness...

External libraries, modules, or components, such as third-party frameworks, packages, APIs, or syste...

The process of deployment takes software from the development stage to a fully operational and custo...

 'Deployment' is the term used to describe the procedure of making a software application or it...

Public, Private, or Hybrid? Your deployment model dictates how your software is hosted, impacting ev...

DevOps provides collaboration between software development and IT operations. In contrast to a tradi...

DevOps is a culture shift that unites developers and IT staff to shorten development cycles and deli...

Die cutting involves using a sharp metal die to cut paper into custom shapes. It allows for unique p...

Digital customer service encompasses the provision of support through online and technology-enabled ...

Digital marketing covers all forms of marketing conducted using digital methods (web, search engines...

Display type consists of large, prominent text used for headlines and titles. It is designed to capt...

The Internet Domain Name System (DNS) is a system that maps human-friendly domain names like www.exa...

Digital identities for businesses, organisations, and individuals utilise a domain. Like a street ad...

E-commerce is an electronic system where businesses sell their goods/services at a distance, using t...

Elasticity is your cloud's ability to breathe. It automatically adds power when traffic spikes and c...

Email marketing is a method of direct digital communication that engages prospects and customers via...

Emergent behaviour is the term used to describe the unpredictable or unintended actions that emerge ...

End-users are the final users of digital products, systems, and/or services who interact with the te...

The person or users who ultimately utilise your application will usually be the end-users—regardle...

The term 'engagement rate' is a measure of users' interactions (clicks, likes, shares, comments, or ...

 Escalation management means the process of identifying, prioritising, and solving the most cri...

An event-driven architecture is a software structure that responds to events consisting of changes o...

Event-driven programming languages are based upon the concept of reacting to events as they happen, ...

Executable software is the last stage of a programme once the computer operates on it. The programme...

Systems fail, but they shouldn't crash. Fault tolerance ensures your application keeps running smoot...

Feature creep is the term used to refer to a project’s functionality uncontrolled and gradual expa...

A feedback loop is an unending process of customer feedback collection, analysis, and action to serv...

A firewall is an essential element of network security that provides the ability to observe and cont...

The initial response time is the time that a support team has taken to reply to the customer's first...

The first response time indicates the time taken by the support team to react to the first customer ...

Foil stamping applies a metallic or pigmented foil to paper using heat and pressure. It creates a sh...

Fonts are integral to how users perceive and interact with digital products. The font a designer sel...

FPS is just how many pictures the screen draws per second. Movies are 24, but games need more. 30 is...

Building applications in a structured manner can help increase efficiency. Rather than starting from...

A development framework is a methodical structure of tools, libraries, and the most effective practi...

Frameworks create a foundation to allow software developers to build applications. Rather than codin...

The front end of software development is essentially the "user interface" to a given application. Th...

Frontend development is the creation of a website or application’s visual and interactive parts—...

Front-end development is the portion of a digital product that users can directly access and interac...

 FTP has been around a long time to allow users to transfer files between their computers and o...

The term “full-stack developer” refers to a developer that can build out both the front-end and ...

A full-stack developer is someone who can visualise all aspects of digital applications from both th...

Functional languages such as Haskell, Elixir, F#, and Scala are built around the principle that prog...

'Functionality' is the term for the distinguishing features and functions of a digital product. Func...

The marketing funnel is the sequence of steps that a potential customer (also referred to as a lead)...

Stop guessing what players want and look at the data. Game analytics is like installing a security c...

Balancing is the art of making sure no weapon or character is "OP" (overpowered). If one gun kills e...

The Game Loop is the heartbeat of the code. Standard apps wait for you to click a button. Games don'...

How do you get paid? That's the first question, not the last. "Premium" means $60 upfront. Simple. B...

General Purpose Languages (GPLs) enable software developers to produce applications across many diff...

 Generative AI is defined as a category of artificial intelligence (AI) that has the ability to...

Git is a decentralised version control system that was specifically developed to monitor changes in ...

Git, a distributed version control system, helps software developers manage their projects more effi...

A gradient is a gradual transition between two or more colors. It adds depth, dimension, and realism...

 grid is an invisible framework of vertical and horizontal lines. It helps align elements, ensu...

AI guardrails are parameters that define the routes, limits and controls that govern AI systems. The...

The visual interface of a computer system is referred to as a graphical user interface (GUI). Users ...

Hallucination in AI describes a situation where a model generates something that sounds right but is...

Those components that make up a computer and/or digital device (hardware). Each component has a diff...

A help desk is a single point of contact for technical problems, service requests, and customer ques...

Visual hierarchy is the arrangement of elements in a way that implies importance. It guides the user...

The most basic purpose of a high-level programming language is to provide a simple, user-friendly, a...

Visitors typically first find out about a company or brand when they visit the homepage. The goal of...

Web hosting provides the space needed for a website to exist on the Internet. Using a domain name, a...

HyperText Markup Language (HTML) is the primary language for organising content on the Web. HTML def...

Web Content Structure and Presentation with HTML - HTML (HyperText Markup Language) is the basic mar...

When you click on a link or enter a URL into your browser's address bar, the browser will send an "H...

HTTPS, or "Hypertext Transfer Protocol Secure", is an encrypted, secure version of HTTP (Hypertext T...

A Human-Computer Interface (HCI) consists of systems and designs used in conjunction with computer s...

A hybrid application is a software product that utilises web technologies like HTML, CSS, and JavaSc...

Hybrid Cloud gives you the best of both worlds, combining the tight security of on-premise servers w...

Hyperparameters are the configuration settings that allow you to control how an AI or machine learni...

IaaS lets you rent the raw building blocks of IT—servers, storage, and networking—over the inter...

An Integrated Development Environment (IDE) is a complete software package that supplies developers ...

An Integrated Development Environment (IDE) is software that integrates everything developers need t...

Image recognition is a technology used for identification and categorisation of people, objects, and...

 Impressions display how many times a digital advertisement/webpage/piece of content is viewed ...

Let’s be real: most people won't pay a cent for your game. IAA is how you monetize the freeloaders...

An in-app purchase (IAP) is a kind of digital deal that lets users obtain more features, content, or...

 IAP is the engine of the App Store. It’s selling digital goods—gems, swords, extra levels�...

The inbound marketing technique is based on putting the customer first when trying to sell them some...

The Independent Test Group (ITG) is a specialised team that focuses on assessing the quality of soft...

The focus of Information Architecture (IA) is to help users have a simple and easy-to-use experience...

A computer programme A meme in intermediate representation (IR) is a form of computer programme that...

 iOS is the mobile operating system made by Apple that is used on the iPhone, iPad, and iPod To...

IoT brings the physical world online, allowing everyday objects to collect data, communicate with ea...

IP addressing is how computers and computers on the Internet ("Internet") communicate with each othe...

ISO makes international standards for organisations so that these organisations can provide high-qua...

An issue tracker is a formalised system that is employed to document, observe, and handle the issues...

An IT service desk represents a centralised function that is in charge of overseeing incidents, requ...

On a high level, iterative development is essentially a way of steadily constructing your software p...

 Interactive Voice Response (IVR) systems manage telephone calls automatically by leading the c...

Java is a multifunctional programming language that is object-oriented and very powerful, to mention...

The language used to create JavaScript includes the language that makes interactivity or "dynamic" f...

Javascript is an important scripting language that allows for dynamic functionality on the web. It a...

JSON, short for JavaScript Object Notation, is a lightweight and easy-to-read data format that is wi...

JSON is the universal language that modern apps use to send data back and forth, favored for being e...

The Kanban approach to managing project workflows has been adapted from manufacturing methods that w...

Kerning is the process of adjusting the spacing between two specific characters. It corrects visual ...

 Keywords are terms or phrases users input into search engines while searching for either produ...

A knowledge base may be defined as a systematic repository of information aimed at facilitating the ...

Knowledge-Centred Service (KCS) is a powerful methodology that supports daily workflows by seamlessl...

Key Performance Indicators (KPIs) are quantifiable metrics that are employed in assessing the extent...

The KPI, or Key Performance Indicator, represents a company's business goals, measuring all of the e...

Kubernetes is the ultimate conductor for your software, automating the deployment and management of ...

Advanced AI systems called Large Language Models (LLMs) are trained using massive amounts of data to...

An individual or organisation that expresses interest in a manufacturer's products or services by en...

Attracting and capturing potential customers who want to buy or are interested in your company’s p...

Ego drives engagement. That’s what a leaderboard is for. It proves you’re better than your frien...

Leading refers to the vertical space between lines of type. Proper leading prevents text from feelin...

Legibility is about distinguishing individual letters; readability is about consuming blocks of text...

Letterpress is a relief printing technique where inked raised surfaces are pressed into paper. It cr...

Level design is where the rubber meets the road. It’s not just making things look pretty; it’s a...

 A software library is an assemblage of code, functions, and resources that are pre-written and...

Customer lifetime value (LTV) denotes the total revenue a company expects to derive from a customer ...

Limited Memory AI: Limited memory AI is a type of AI that works with recent data and past experience...

The linear search algorithm is one of the simplest algorithms for finding a specific item within a l...

Launch day isn't the end; it's the beginning. "Games as a Service" means the game is alive. You have...

Load balancers act as the traffic police for your servers, ensuring no single machine gets overwhelm...

Load time, or how quickly a web page is displayed when the user clicks on a link or enters a URL, is...

 Localisation is a very comprehensive process whereby an application is modified to meet the ne...

Computers are fast, but they aren't magic. Drawing a highly detailed tree when it’s just a speck o...

A logotype is a logo centered around the company name, styled in a unique typeface. It relies on cus...

Lorem Ipsum is scrambled Latin text used as a placeholder in design. It allows stakeholders to focus...

The basic level of computer programming is known as machine code, which consists of binary or hex co...

The use of machine learning allows computers to learn from past experience and improve their operati...

Website, Application or IT System Maintenance after Initial Release. Maintenance is the process of m...

Software maintenance refers to the ongoing support for application(s) so they can remain functional ...

Margins are the negative space between the main content and the edge of the page or screen. They fra...

The gathering, analysing, and interpreting of information about potential customer groups, competiti...

Marketing automation is the use of software to automate marketing processes. The software can be use...

The marketing mix consists of product, price, place, and promotion (often abbreviated to 4Ps). The m...

Since tracking specific users got harder with privacy laws, Marketing Mix Modeling (MMM) is making a...

Markup languages allow users (humans) and computers to read information using a standardised, struct...

Matchmaking is the hidden referee. Its job is to find 10 people who are roughly the same skill level...

A messaging platform is a service that facilitates, through chat-based interfaces, instant communica...

The head tag of each page includes small HTML codes known as meta tags, which function as a means fo...

Metadata, or information about information, describes the content of digital objects to both humans ...

Historically, methodologies such as Waterfall offered a systematic way to progress linearly through ...

Software metrics are quantitative measurements, which indicate the quality, performance, maintainabi...

Microservices break massive applications down into small, independent pieces that talk to each other...

Middleware is the software layer that allows for the smooth execution of communication, data transfe...

The head tag of each page includes small HTML codes known as meta tags, which function as a means fo...

Mobile app development signifies a series of steps that consist of creating, polishing, testing, and...

The mobile-first approach entails designing a website starting from the smallest device and working ...

Mockups are the final visualisation of an app’s interface done in a static, high-fidelity manner, ...

A monochrome scheme uses variations of a single base hue. By adjusting brightness and saturation, it...

 Through the process of multi-device optimisation, an application is able to offer the same qua...

Stop trying to build the perfect game on day one. Build an MVP. Strip it down to the absolute basics...

A Minimum Viable Product (MVP) is composed of the most basic and functional version of a product tha...

Native Advertising refers to a type of advertisement where sponsors pay to have their message(s) pla...

 A native application is designed and built for a particular operating system exclusively, whet...

Natural Language Processing, or NLP, is a dimension in Artificial Intelligence (AI) where computers ...

Navigation is what helps users find their way around a website or application, so it is very importa...

Net Promoter Score (NPS) is one of the most popular metrics that is capable of measuring customer lo...

Netcode is what stops online games from being a laggy mess. Information takes time to travel from Sy...

Neural networks, which are developed using computational models of the human brain, create networks ...

Normal operation is a situation where a system is functioning within the limits it was designed for,...

NoSQL databases ditch rigid rows and tables for flexible formats, making them perfect for handling m...

Object-oriented programming utilises objects, which are self-contained units of data and behavioural...

Object-oriented programming (OOP) is a programming paradigm that organises the structure of applicat...

Objective-C has been a part of Apple’s programming ecosystem since ancient times, even before Swif...

The structured approach to omnichannel marketing will provide consumers with a consistent and seamle...

Opacity determines the transparency level of an element. Lowering opacity allows background layers t...

The foundation of open-source software is based on a collaboration model which allows developers acr...

Open-source software has changed the way technology is created by both people and businesses. Open-s...

Open-source software is developed using source code that is open for everyone to access, modify, and...

The OS is the main software that governs how a device's hardware works and provides an environment w...

An operating system is a programme that provides the necessary functions (hardware management, user ...

The term "Optimization" is used to describe the various methods and techniques that will be utilized...

Orchestration is the master conductor of your IT symphony, automating the complex coordination and m...

People who come to a website from the results of an unpaid search on a search engine are considered ...

Orphans and widows are isolated words or lines that appear at the beginning or end of a text column....

OTA, which stands for over-the-air technology, has turned out to be the most common way of keeping d...

Outbound marketing refers to strategies and tactics that actively seek out customers through various...

 When a machine learning algorithm becomes overfitted, it has learned the training examples too...

P2E changed the conversation from "paying for fun" to "playing for value." By using blockchain, item...

PaaS provides a complete, ready-made environment for developers to build and deploy apps without wor...

 PaaS, or Platform as a Service, is one of the cloud models revolutionising the development and...

A color palette is the chosen selection of colors used across a brand or project. It ensures consist...

The Pantone Matching System (PMS) is a standardized color reproduction system. It ensures that brand...

The word “parse” is used in two different ways in the software development world, and both of th...

 The process of recognising patterns in data is called pattern recognition; it involves looking...

Pay-Per-Click (PPC) is the type of digital advertising that allows advertisers to pay once someone c...

The performance of a digital product or service is an indication of how well the system is able to p...

Performance testing is a method for assessing the performance of a particular system based on varyin...

Personalised customer service changes support interactions according to the unique requirements, lik...

For Unity devs, Photon Fusion is the new gold standard for multiplayer. Old networking tools were sl...

PHP is a popular server-side scripting language that is used to create dynamic and interactive websi...

 The smallest unit displayed on a digital screen is called a "pixel". Each pixel displays a sin...

Developers are too close to the project to judge it. We know how the puzzles work. You need fresh ey...

Plugins are a form of small software that will enhance the performance of an existing application bu...

Plugins enhance an existing application by adding functionality through small components. They are c...

Market positioning is the methodical process of establishing how a company, product or service will ...

 The use of historical data with statistical analysis and machine learning models is typically ...

  In contrast to descriptive and predictive analytics, prescriptive analytics provides recommen...

Why build one map when code can build a million? Procedural generation (ProcGen) uses algorithms to ...

An individual that creates software solutions by writing, testing, and maintaining code is known as ...

The programming language is essentially a structured set of instructions that developers use in orde...

The way that computers are programmed and thus interact with humans is done through programming lang...

A project manager is a person who works within the information technology (IT) industry to design, d...

Prompt engineering is the process of creating prompts – or the information that is sent to AI syst...

An initial prototype is a simplified representation of a product that is created to verify ideas pri...

Prototypes act as the intermediary between concepts and completely finished products. During the ini...

A pull quote is a key phrase or excerpt pulled from the main text and enlarged. It serves as a visua...

A pull request is a way to propose code changes in version control systems like GitHub and GitLab. A...

Push notifications are a very direct and personal means of communication between an application and ...

 Progressive Web Apps (PWAs) are a way to bring app-like functionality to users through their w...

Quality Assurance (QA) is the systematic practice of ensuring the quality of the software meets pred...

 Quality assurance (QA) is the practice of ensuring that all software is ready to be released w...

Quality assurance (QA) is a systematic and wide-ranging process of keeping an eye on and improving s...

Quality Assurance (QA), which is the term most people use, is a very important factor in producing r...

Quantum computers use the laws of physics to solve complex problems in seconds that would take tradi...

By using principles of quantum mechanics, quantum computing represents a new way to process informat...

 React Native has gained wide popularity among developers who want to build native applications...

Redirects allow users or search engines to access one particular URL while still having the ability ...

The goal of regression testing is to confirm that new code changes (e.g., adding new features, fixin...

Reinforcement learning is a machine learning method where systems engage with the environment and ga...

A relational database is a type of database that uses tables, rows and columns to store and organise...

Replication keeps identical copies of your data across multiple locations in real-time, ensuring tha...

A repository is simply a centralised storage area for a software project (including source code, doc...

Resolution measures the amount of detail an image holds, usually in pixels per inch (PPI). High reso...

 Responsive web design refers to the creation of web-based experiences that automatically adjus...

REST (Representational State Transfer) is an architectural style that has been at the core of the pr...

Retargeting is a way of advertising that allows businesses to directly reach out to individuals who ...

ROI (Return on Investment) is a financial metric employed in determining the level of profitability ...

RGB (Red, Green, Blue) is for screens and uses light. CMYK (Cyan, Magenta, Yellow, Black) is for pri...

The Rule of Thirds is a composition guideline that divides an image into a 3x3 grid. Placing focal p...

A runtime or execution environment is the software layer that allows an application to run. It provi...

SaaS replaces the need to install and maintain software. You simply access the application via the i...

Software as a Service (SaaS) is a hosted online software solution that you access via the Internet u...

Sans serif typefaces lack decorative feet, offering a clean and minimalistic look. They are the indu...

Saturation defines the intensity and purity of a color. High saturation appears vivid and energetic,...

Scalability is the measure of how easily your system can grow to handle increased workload, ensuring...

Scale refers to the relative size of one element compared to another. Changing scale creates visual ...

Scale refers to the relative size of one element compared to another. Changing scale creates visual ...

Structured data markup is a specific type of website code (schema) added to assist with giving searc...

The size of the screen can be defined as the amount of physical space available to view and read inf...

Script typefaces mimic fluid handwriting or calligraphy. They add elegance and personality but must ...

Scripting is the method for creating tiny code blocks that perform one or many automation tasks and/...

A scripting language is a programming language that automates information, callbacks and workflow th...

Scrolls on a website or application are the user movements when moving down the page (vertical scrol...

Scrum is an Agile Framework developed to allow for the management of complex projects through the di...

An SDK is a backpack full of tools provided by other companies. Want to add Facebook Login? Don't wr...

An SDK, or Software Development Kit, is a collection of essential tools that the developers can use ...

The SDLC (Software Development Lifecycle) is a regularised process that will provide a step-by-step ...

The digital search engine functions as an online source that finds, indexes, and ranks all of the in...

SEM (Search Engine Marketing) uses paid ads to boost visibility in search engine results pages (SERP...

EO is the process of improving how well your website does in search engines for free when people sea...

 Segmentation breaks a big audience into smaller groups with things in common—like age, habit...

Self-service is defined as support methods that permit clients to troubleshoot their problems on the...

The self-service ratio is an important measure that indicates the percentage of customer issues that...

Sentiment analysis uses artificial intelligence (AI) algorithms to identify the emotional tone of te...

Search Engine Optimisation, or SEO, is a continuous improvement process that helps a website or an a...

Search Engine Optimisation (SEO) is a collection of strategies for improving a website's ranking on ...

The term "server side" is assigned to the work done by web servers, which is generally out of view f...

Serif typefaces feature small decorative strokes, or "feet," at the ends of letters. They convey tra...

The term "server side" is assigned to the work done by web servers, which is generally out of view f...

The Server-Side Rendering (SSR) method makes use of the server to create the first version of a web ...

Serverless computing lets you build and run applications without thinking about servers at all—you...

Service-Level Agreements (SLAs) are formal promises that set the standard at which the customer can ...

 A simulator is a software tool that replicates the functioning of a device or environment, thu...

Single Page Applications (SPAs) are primarily web apps that have a single HTML page for users to int...

 A sitemap is structured files that list all the essential pages on a website and make it easy ...

This is Apple’s answer to the privacy apocalypse. Since they killed direct tracking, SKAdNetwork (...

Slab serif typefaces feature thick, block-like feet. They combine the readability of serifs with a b...

In essence, Slack is a communication platform that facilitates teamwork through efficient collaborat...

Social media marketing’s all about using platforms like LinkedIn, Twitter, Facebook, and Instagram...

Software consists of various software applications, scripts, data, etc., which inform a computer on ...

Software   is the application of engineering principles to create high-quality, reliable, scala...

This is the bible of the project. The SRS lists every single thing the software must do. Not "i...

 An application's software stack comprises numerous technologies, frameworks, programming langu...

An online source is simply a collection of human-readable command language actually written out by p...

SQL, which stands for Structured Query Language, is a primary technology that has been around for de...

Static Site Generation (SSG) is a technique in web development that builds sites with pre-rendered p...

SSL, which stands for Secure Sockets Layer, is a technology that ensures the security of online comm...

SSL is a protocol that secures the connection between your browser and a website, preventing the int...

 In software development, a stack refers to the set of technologies that are utilised to create...

You can use a staging site when you want to test any changes made to your website before they go liv...

Structured data can be defined as the format information takes when it is organised in a predetermin...

Subject-matter experts (SMEs) are individuals who possess great depths of understanding in very prec...

Supervised learning is an approach to machine learning where you train your model using a set of lab...

Support operations involve the personnel, methods, and technologies that allow the customer care tea...

A support ticket is an official documented enquiry for help that monitors a customer problem from st...

Swift is a contemporary programming language that switched to Apple, claiming a safer, freer, and mo...

he syntax of a programming language is the collection of rules and conventions for structuring state...

A target audience is the group of people who’ll actually care about what a brand offers. Figuring ...

This is a refined overview of how a template can be viewed as a foundation for the construction of d...

The test plan consists of a single document that contains everything you need to know about testing ...

 Software testing is a systematic evaluation of the application which ensures its proper functi...

Software testing allows businesses to verify a product's functionality and detect defects while ensu...

An editor programme that developers use to create and change source code from more than one language...

Texture refers to the surface quality of a design, whether tactile (on paper) or visual (on screens)...

A thumbnail sketch is a small, rough drawing used to explore ideas quickly. It focuses on layout and...

Ticket escalation is the procedure in which unresolved or critical problems are transferred to highe...

Ticket routeing refers to the directing of support tickets to the appropriate team or agent accordin...

Ticket volume is the count of help desk requests that have been accepted in a defined period of time...

A ticketing system is software that helps in managing customer support requests from the point of su...

Tiered support is a systematic method of customer support that classifies service teams into multipl...

Language models rely heavily on tokens to process text. Tokenisation involves separating text into v...

In Web3 games, Tokenomics is everything. It’s the rules of the money. How many tokens exist? How d...

With a top-down design approach, software engineers implement an entire software system from its mos...

Tracking adjusts the overall spacing across a word, line, or paragraph. Unlike kerning, which target...

To create Artificial Intelligence (AI) and Machine Learning (ML) applications, we need to collect an...

A pre-trained model can be adapted to a related but new task by using transfer learning. Instead of ...

Mathematician Alan Turing created the Turing Test so a layperson can evaluate whether or not an AI h...

Typography is the art of arranging type to make written language legible, readable, and appealing. I...

 When we refer to UI, or user interface, we actually mean everything that a user can see on the...

 A unique selling proposition, or USP, is what sets a brand apart from the rest. It’s that cl...

Unit testing is used to evaluate components of a software application at the lowest level. This eval...

Unstructured data is any information that has not been defined before and does not conform to a spec...

The unsupervised approach to learning in Machine Learning (ML) is one where the training data is not...

Usability determines how easy it is for people to navigate, understand, and complete actions with a ...

Usability is a measure of how easily and effectively a user can interact with a system and accomplis...

User Experience (UX) encompasses an individual’s overall experience while using a piece of digital...

UX (User Experience) refers to a user's feelings after interacting with digital products; UX incorpo...

 The visual representation of the UI (User Interface) of a digital product is what the end-user...

The purpose of User Interface (UI) Design is to create the visual and interactive components of the ...

Acquisition is vanity; retention is sanity. It doesn't matter if you get a million downloads if they...

 User-generated content, or UGC, comes straight from everyday customers—not the brand. Think ...

User Experience, commonly referred to as UX, is all about the emotions and sensations users experien...

A value proposition spells out the main benefit a customer gets from a product or service—and make...

Version Control System allows code authors to keep track of and manage the versioning of their code ...

Version control is a formalised process of altering the files, primarily codes, that permits the tea...

Version control can be defined as a system that tracks changes within source code/digital asset file...

 Viral marketing gets people talking. It’s all about creating content that feels so fresh, fu...

A Virtual Machine is a digital file that behaves like a physical computer, allowing you to run multi...

A Virtual Machine (VM) is, in its most basic form, a computer that operates inside another computer....

 'Utilising voice recognition technology' refers to the ability of applications to recognise hu...

Warm colors (red, orange) evoke energy and advance visually. Cool colors (blue, green) evoke calm an...

n the Waterfall model, the software development process is carried out in a very structured form. Th...

Uniform resource locators (URLs) are lengthy identifiers that allow users to locate resources on the...

A web application is a computer software application which is accessed via the internet via a web br...

A web browser is an application that provides a platform for users to access, interpret, and interac...

Web design consists of crafting websites that are visually engaging, functional, and usable. The des...

A website contains multiple webpages, each representing an individual document. Almost all webpages ...

A web page is a solitary document that can be accessed on the internet, usually made up of a combina...

Measuring website performance is important because it lets organisations evaluate their websites for...

A web server is a device that is responsible for providing access to the World Wide Web, including s...

Web Services are the standardized way for different applications to talk to each other over the inte...

WebAssembly (Wasm) is a low-level web technology that provides a way to run high-performance web app...

Several interrelated websites exist on the Internet via a web browser connected to an Internet Proto...

Website traffic is basically the number of people who visit your site in a certain time frame. It’...

A WebView is a mobile or desktop application component that is placed inside the app and gives devel...

White space (or negative space) is the empty area around design elements. It is not wasted space; it...

Widgets are specialised components of graphic user interfaces that provide additional functionality ...

 A wireframe is a visual representation that shows the basic components of a digital interface ...

Wireframes are primitive visual layouts that come into play in the initial stages of developing a we...

WordPress (CMS) has emerged from a system that was primarily considered for building and maintaining...

When users create digital content using WYSIWYG (what-you-see-is-what-you-get) editing tools, they s...

X-Height is the height of a typeface's lowercase letters, excluding ascenders and descenders. It hea...

Xcode is basically Apple’s primary development environment for application development across its ...

The Extensible Markup Language (XML) allows you to create your own markup language, or "customise" t...

 YAML, which stands for "YAML Ain't Markup Language", is a method for representing data and wri...

YAML (YAML Ain’t Markup Language) is a format that allows for data to be serialised in an easily r...

Z-index is a property of CSS that influences the stacking order of positioned elements on a web page...

 In the realm of web design, the z-index property serves its purpose of deciding the visuals of...

The zero-trust network security paradigm is a futuristic strategy that incorporates a basic tenet: n...