Supportsoft Glossary

Software Tools Built for Specific User Needs

An application can be defined as a computer programme that provides a means for users to complete tasks on their computer, mobile device and/or web browser.

There are many different types of applications, such as productivity tools, customer portals, enterprise applications, and mobile applications, yet they all have the same purpose, which is to allow users to do things more efficiently by using technology.

Essentially, an application is a combination of User Interface (UI), Business Logic (BL), and Data Processing (DP) components into one cohesive digital experience for End Users. The majority of applications support common tasks such as communication, file management, or basic data storage, whereas a few other applications may support specialised types of operations, such as Analytics, eCommerce transactions, or workflow automation.

From both an IT and business perspective, applications are very valuable to businesses because they enable organisations to operate more efficiently by streamlining processes and providing flexibility for team members to work from wherever they are. Additionally, applications provide a means for businesses to provide customers with the ability to access their services in a convenient manner. Therefore, applications should be designed with ease of use, reliability, and the ability to scale with growing user needs in mind.

Applications are designed to be used on a computer, mobile device or completely online through a web-based application. As a result of advances in cloud computing, many organisations today are utilising applications that reside on servers that are located in other locations around the world and can be accessed anywhere via an Internet connection.