Supportsoft Glossary

Ensuring Software Reliability

Quality Assurance (QA) is the systematic practice of ensuring the quality of the software meets predefined standards regarding reliability, performance, security and usability. This consists of reviewing the required specifications, testing its functionality, identifying flaws and verifying user expectations within all given situations. QA is not limited to just identifying bugs; it includes preventing individuals from experiencing an issue.

A complete QA process is made up of both manual testing, automated test suites, regression testing, performance testing and user acceptance testing. Each step verifies the software continues to have stable and consistent functionality when new features are incorporated or existing features are modified.

QA has an important role in establishing a credible relationship between the user and the company. Users have certain expectations when they interact with an online product, including smooth and predictable performance. Even a small number of mistakes can slow down their workflow and diminish their belief in the company or product. The integration of QA during each phase of the development process minimises risk, enhances future maintainability and results in higher-quality products for the company. In summary, QA is a protective agent for both the user and the company.